Maintenance
If you have a maintenance emergency, please call our 24/7 line at: 832-802-0848 and then submit a maintenance request through Property Meld.
Below is a list of items we want to know about IMMEDIATELY via the emergency number:
Mold/mildew
Drippy faucets, drippy pipes, or “running” toilets
Moisture where there should be none (roof, under the sink, etc.)
Emergencies usually involve water or fire. If it involves fire, call 911
Promptly submit any maintenance requests via Property Meld.
When making a request, be specific about the problem and include pictures if possible
Residents must be prepared to accommodate access to the vendor or repair person for the scheduled appointment. If the vendor or repair person cannot access the property during the scheduled time, a trip charge
Residents are responsible for securing any pets that the vendor may encounter on their visit to the property
Below is a list of common property issues and simple fixes that are typically a tenant responsibility. By resolving these issues yourself, you will prevent any trip or maintenance charges.
Garbage Disposal Not Working
Resetting the disposal - Click here for the video
Unclogging the disposal - Click here for the video
Caution: Ensure the power is off to the disposal while conducting the above steps.
Water Heater (Gas) Not Heating
Relight the pilot - Click here for the video
Caution: If you smell gas do not proceed with lighting the pilot on your water heater. Instead contact your local gas company to isolate and solve whatever the problem may be and please put in a request on Property Meld.
Turning Off the Water at the Main Shut-Off Valve
Note: Your lease requires you to know the location and operation of the main water cut-off valve and how to switch the valve off at appropriate times to mitigate any potential damage.
Resetting the Electric Breakers
Note: Your lease requires know the location and operation of all electric breakers and how to switch the breakers off at appropriate times to mitigate any potential damage.
No Power in Outlet(s)
Caution: If a breaker continues to trip then please put in a request through Property Meld and discontinue the troubleshooting.
Changing Air Filters
Note: The resident benefit package includes air filters delivered to your door step every 60 days.
Keeping Drains Clear
Note: This includes hair, grease, foreign or improper objects in the drain lines as specified in your lease.
Fireplace Safety
Caution: Make sure you know how to operate the fireplace before lighting a fire.
Changing Smoke Detector Batteries
Note: A helpful reminder to check your smoke alarms and change the batteries is Daylight Saving Time. Check and test your smoke detectors when you change your clocks.
Preparing Pipes For a Freeze
Note: Your lease requires you to take all necessary precautions to prevent broken water pipes due to a freeze.