Maintenance

For Police or Fire Emergencies, Please Dial 911

Please submit ALL maintenance requests through Property Meld. Emergencies will receive a response within 2 business hours.

Promptly submit any maintenance requests via Property Meld:

  • When making a request, be specific about the problem and include pictures if possible

  • Residents must be prepared to accommodate access to the vendor or repair person for the scheduled appointment. If the vendor or repair person cannot access the property during the scheduled time, a trip charge will be added to your ledger.

  • Residents are responsible for securing any pets that the vendor may encounter on their visit to the property

Below is a list of items you need to submit IMMEDIATELY:

  • Mold/mildew

  • Drippy faucets, drippy pipes, or “running” toilets

  • Active leak or moisture where there should be none (roof, under the sink, etc.)

    • For active leaks, such as burst or leaking pipes, or a sewer backup, shut the water off immediately. The location of the water shut off valve can be found on your property info page on your online portal.

  • No hot water (120deg) in the ENTIRE property/unit

If you do not have access to your online portal or Property Meld, you may call this number 832-802-0848.

Below is a list of common property issues and simple fixes that are typically a tenant responsibility. By resolving these issues yourself, you will prevent any trip or maintenance charges.

Garbage Disposal Not Working

Water Heater (Gas) Not Heating

  • Relight the pilot - Click here for the video

    • Caution: If you smell gas do not proceed with lighting the pilot on your water heater. Instead contact your local gas company to isolate and solve whatever the problem may be and please put in a request on Property Meld.

Turning Off the Water at the Main Shut-Off Valve

  • Click here for the video

    • Note: Your lease requires you to know the location and operation of the main water cut-off valve and how to switch the valve off at appropriate times to mitigate any potential damage.

Turning Off the Water to Sinks or Toilets

Resetting the Electric Breakers

  • Click here for the video

    • Note: Your lease requires know the location and operation of all electric breakers and how to switch the breakers off at appropriate times to mitigate any potential damage.

No Power in Outlet(s)

Changing Air Filters

  • Click here for the video

    • Note: The resident benefit package includes air filters delivered to your door step every 60 days.

Keeping Drains Clear

  • Click here for the video

    • Note: This includes hair, grease, foreign or improper objects in the drain lines as specified in your lease.

Fireplace Safety

Changing Smoke Detector Batteries

  • Click here for the video

    • Note: A helpful reminder to check your smoke alarms and change the batteries is Daylight Saving Time. Check and test your smoke detectors when you change your clocks.

Preparing Pipes For a Freeze

  • Click here for the video

    • Note: Your lease requires you to take all necessary precautions to prevent broken water pipes due to a freeze.